Just a short note to let customers know that if they have contacted us by email we will always attempt to send an email response. However, there does seem to be an issue where  sometimes the emails we send get filtered into your junk mail folder in error. This tends to be BT and Hotmail/Outlook email accounts or it could be because we tend to provide clickable links within our emails to make it easier to navigate to the appropriate webpages on our website.