Terms & Conditions

Last updated: 17 June 2026

1. About These Terms

These terms and conditions govern all hot tub hire agreements between AJC Hot Tub Hire (“we”, “us”) and the customer (“you”). AJC Hot Tub Hire is a trading name of Alan Colbert, 8 Macbeth Road, Dunfermline, Fife, Scotland, KY11 4EG. By submitting a hire request form and/or making a payment, you agree to be bound by these terms in full.

Our business operates within 30 miles of KY11 4EG (Dunfermline, Fife). All hires are subject to availability and access confirmation.

2. Booking & Confirmation

A booking is only confirmed and your dates secured when both of the following have been received:

• A completed hire application form
• Your full payment (cleared funds)

Both must be received more than 7 days before your requested delivery date. We do not accept bookings made less than 7 days before delivery. This minimum notice period exists to allow proper planning, logistics and access assessment — it is not waived under any circumstances, and no discount is offered for late availability.

We reserve the right to decline any booking at our discretion, including holiday let bookings that fail access verification, without obligation to provide a reason.

Availability is not guaranteed until confirmed in writing by us. Do not make related travel or event arrangements until you have received written confirmation from us.

3. Pricing & Payments

Payment: Payment is required in full to confirm your booking, processed securely by card or bank transfer via a secure payment link sent by email, WhatsApp or text.

Security bond: A refundable security bond is required for all hires:

• Home hires: £100
• Holiday lets, cottages and Airbnbs: £200

For most bookings the bond is handled digitally via a secure card hold — no money is taken from your card unless there is damage to the tub. For longer hires or certain holiday bookings, the bond may be collected in cash on delivery. We will confirm the bond method with you when we send your payment link.

The bond is returned or released within 48 hours of collection provided there is no damage. If damage is identified, costs will be deducted from the bond. If costs exceed the bond amount, we reserve the right to pursue the additional costs directly from the hirer or to make a claim through our insurance, at our discretion.

Delivery surcharge: £0.50 per mile over 15 miles from KY11 4EG (calculated over 4 journeys). Confirmed before booking.

Extra nights: May be available at £20 per night, subject to availability, agreed before your collection date.

4. Your Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing services at a distance normally have a 14-day cooling-off period.

However, this right does not apply to our service. Hot tub hire is a leisure activity booked for a specific delivery date and period. Under Regulation 28(1)(h), contracts for leisure services on a specific date are explicitly exempt — the same exemption that applies to hotel bookings, holiday cottages, and event tickets.

By proceeding with a booking, you acknowledge that the 14-day cancellation right does not apply, and that the cancellation terms in Section 5 govern your hire.

5. Cancellation Policy

5.1 Standard Cancellation Terms

The security bond is always returned in full unless there is damage to the tub.

5.2 Christmas & New Year Bookings — Special Cancellation Terms

Christmas and New Year delivery slots are extremely limited and cannot realistically be rebooked at short notice. The following cancellation terms apply to all hires taking place over the Christmas or New Year period, overriding the standard cancellation terms above:

These are our busiest and most in-demand slots. We strongly recommend taking out holiday cancellation insurance if you are booking a Christmas or New Year hire.

6. Access Requirements

You are responsible for ensuring adequate access from the kerbside to the siting location before booking. Minimum clearances are listed on our Hire FAQ page.

We ask that you send a short video or series of photos via WhatsApp before your booking is confirmed, so we can identify any access issues in advance.

If delivery is aborted due to access issues not previously disclosed, the payment is retained and Section 5.1 applies.

7. Holiday Let, Cottage & Airbnb Hires

Where the hire takes place at a holiday let, cottage, lodge, glamping pod, Airbnb or any other third-party property, the following additional terms apply:

• The person making the booking (“the hirer”) is solely responsible for the hot tub and all obligations under these terms, regardless of whether they are the guest staying at the property or the property owner.
• The hirer confirms they have obtained permission from the property owner to have a hot tub delivered to the premises.
• The hirer is responsible for providing accurate access information including a walkthrough video or photos of the delivery route, gate widths, heights and any tight turns or steps. If delivery is aborted due to inaccurate access information, Section 5.1 applies.
• We accept no responsibility for any damage to the third-party property caused by the hot tub or its delivery, beyond what is covered by our public liability insurance. The hirer accepts responsibility for ensuring the siting surface is suitable.
• The hirer accepts that we may need to liaise directly with the property owner regarding delivery and collection logistics, and consents to us making contact with the property owner for this purpose.

For holiday let bookings, someone must be present at the property on both delivery and collection to pay and receive back the security bond in cash.

8. Care of the Hot Tub

During your hire you must: follow chemical maintenance instructions; keep the cover on when not in use; not allow unsupervised use by children; not use the tub under the influence of alcohol or impairing medication; not add any substances to the water other than those we provide; not allow water temperature to exceed 40°C; and inform us immediately of any damage or malfunction.

Damage beyond normal wear will be assessed at collection. Costs will be deducted from the security bond. If costs exceed the bond amount, we reserve the right to pursue the additional costs directly from the hirer or to make a claim through our insurance, at our discretion.

9. Power & Water Supply

You must provide a 13-amp indoor or weatherproof outdoor socket within 10 metres of the tub. Do not use extension leads. You must also provide access to a tap for filling. An outdoor tap is ideal, but an indoor tap with a suitable adaptor can also work — please let us know in advance. Failure to provide a compliant power supply may result in the hire not proceeding, in which case our cancellation policy applies.

10. Liability

We accept no liability for: injury or illness arising from failure to follow our safety instructions; property damage caused by inadequate access or an unsuitable siting surface; or loss of enjoyment from any breakdown. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

Where damage to the hot tub occurs during hire, costs up to the value of the security bond will be deducted from the bond held. Where costs exceed the bond amount, we reserve the right to pursue the additional costs directly from the hirer or to make a claim through our insurance, at our discretion.

11. Governing Law

These terms are governed by the laws of Scotland. Disputes will be subject to the exclusive jurisdiction of the Scottish courts.

These terms do not affect your statutory rights. For independent advice, visit Citizens Advice or contact your local Trading Standards office.