Terms & Conditions
1. About These Terms
These terms and conditions govern all hot tub hire agreements between AJC Hot Tub Hire (“we”, “us”) and the customer (“you”). AJC Hot Tub Hire is a trading name of Alan Colbert, 8 Macbeth Road, Dunfermline, Fife, Scotland, KY11 4EG. By submitting a hire request form and/or making a payment, you agree to be bound by these terms in full.
Our business operates within 30 miles of KY11 4EG (Dunfermline, Fife). All hires are subject to availability and access confirmation.
2. Booking & Confirmation
A booking is only confirmed, and your dates secured when both of the following have been received:
- A completed hire application form
- Your payment (cleared funds)
Both must be received more than 7 days before your requested delivery date. We do not accept bookings made less than 7 days before delivery. This minimum notice period exists to allow proper planning, logistics and access assessment — it is not waived under any circumstances, and no discount is offered for late availability.
We reserve the right to decline any booking at our discretion, including last-minute requests, without obligation to provide a reason.
Availability is not guaranteed until confirmed in writing by us. Do not make related travel or event arrangements until you have received written confirmation from us.
3. Pricing & Payments
Payment: Payment is required in full to confirm your booking. This payment is non-refundable — please ensure you have confirmed your access requirements and dates before paying. Payment is by card or bank transfer via a secure payment link sent by email, WhatsApp or text.
Security bond: £100 cash collected on delivery before set-up is complete, returned at collection provided there is no damage.
Delivery surcharge: £0.50 per mile over 15 miles from KY11 4EG (calculated over 4 journeys). Confirmed before booking.
Extra nights: May be available at £20 per night, subject to availability, agreed before your collection date.
4. Your Statutory Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing services at a distance normally have a 14-day cooling-off period.
However, this right does not apply to our service. Hot tub hire is a leisure activity booked for a specific delivery date and period. Under Regulation 28(1)(h), contracts for leisure services on a specific date are explicitly exempt — the same exemption that applies to hotel bookings, holiday cottages, and event tickets.
By proceeding with a booking, you acknowledge that the 14-day cancellation right does not apply, and that the cancellation terms in Section 5 govern your hire.
5. Cancellation Policy
Cancellation Policy
| Notice given | What happens |
| 14 or more days before delivery | Full refund of all amounts paid |
| 7–13 days before delivery | 50% of total hire cost retained, remainder refunded |
| Less than 7 days before delivery | Full payment retained — no refund |
| Failed delivery — access issues not disclosed to us | £50 retained to cover travel and time, remainder refunded |
| Failed delivery — our fault | Full refund of everything paid |
| Cancelled by us | Full refund of everything paid |
The £100 security bond is always returned in full unless there is damage to the tub.
6. Access Requirements
You are responsible for ensuring adequate access from the kerbside to the siting location before booking. Minimum clearances are listed on our Hire FAQ page.
We ask that you send a short video or series of photos via WhatsApp before your booking is confirmed, so we can identify any access issues in advance.
If delivery is aborted due to access issues not previously disclosed, the payment is retained, and Section 5.2 applies.
7. Care of the Hot Tub
During your hire you must: follow chemical maintenance instructions; keep the cover on when not in use; not allow unsupervised use by children; not use the tub under the influence of alcohol or impairing medication; not add any substances to the water other than those we provide; not allow water temperature to exceed 40°C; and inform us immediately of any damage or malfunction.
Damage beyond normal wear will be assessed at collection. Repair or replacement costs will be deducted from your bond, and if the costs exceed the bond, you will be invoiced for the difference.
8. Power & Water Supply
You must provide a 13-amp indoor or weatherproof outdoor socket within 10 metres of the tub. Do not use extension leads. You must also provide access to a tap for filling. An outdoor tap is ideal, but an indoor tap with a suitable adaptor, or access to a neighbour’s tap, can also work — please let us know in advance so we can arrange accordingly. Failure to provide a compliant power supply may result in the hire not proceeding, in which case our cancellation policy applies.
9. Liability
We accept no liability for: injury or illness arising from failure to follow our safety instructions; property damage caused by inadequate access or an unsuitable siting surface; or loss of enjoyment from any breakdown. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by law.
10. Governing Law
These terms are governed by the laws of Scotland. Disputes will be subject to the exclusive jurisdiction of the Scottish courts.
These terms do not affect your statutory rights. For independent advice, visit Citizens Advice or contact your local Trading Standards office.
