Hire FAQ

Everything you need to know before booking. Please read this before submitting your hire request.

📍 Delivery & Hire Area

❓ Where do you deliver to?
We deliver within 30 miles of KY11 4EG (Dunfermline, Fife). If you’re unsure whether your postcode is within range, just ask us.
❓ What vehicle do you use for delivery?
We use an all-wheel-drive crossover with a trailer. You’ll need to ensure there’s adequate access — see the access requirements below for each tub.
❓ Do you offer a Dunfermline discount?
Yes! If your delivery address falls within the City of Dunfermline boundary, you receive £20 off your hire. See the boundary map on each tub’s pricing section, or ask us if you’re unsure whether your postcode qualifies.

🚪 Access Requirements

❓ What access do I need for the tub?
All our tubs are rolled on their side. You’ll need a clear path wide enough for the tub. Minimum clearances:

  • Antigua — 204cm width, 94cm height
  • Quatrospa — 202cm width, 74cm height
  • Barcelona — 178cm width, 74cm height

Steps, narrow gates, raised decking and sloped paths can all cause issues — please measure carefully before booking.

Before confirming your booking, we ask that you send us a short video or series of photos from the kerbside to the siting location via WhatsApp or email. This is normally free for you when connected to Wi-Fi, and lets us spot any potential obstacles before delivery day — avoiding any disappointment on either side.

📱 WhatsApp us on 07821 419228 — for messages and files only, not calls.

End view — width when rolled on its side
Side view -- height when rolled on its side

⚡ Electricity & Water

❓ What power supply do I need?
A standard 13 amp outdoor socket, maximum 10 metres from the tub. The socket must be weatherproof if outdoors or an indoor socket. We provide our own RCD unit, but your socket must be in good condition.

No extension leads. The tub’s own cable is the correct length — do not use extension cables under any circumstances.
❓ How much water does the tub need?
All tubs fill from a standard garden hose. We handle the filling on delivery. You’ll ideally need a working outdoor tap accessible near the siting location, we may be able to connect to an indoor tap if it is suitable.
❓ How long does the tub take to heat up?
Up to 24 hours from cold, depending on starting water temperature and ambient conditions. Our tubs reheat at approximately 1.5–2°C per hour — much faster than inflatable tubs.
❓ What temperature will it reach?
Our tubs are set to a maximum of 40°C, which is the safe limit for hot tub use.

🛁 During Your Hire

❓ Are chemicals included?
Yes — all chemicals for the duration of your hire are included. We provide full spa school instructions on delivery so you know how to maintain the water quality.
❓ Do I need to wear swimwear?
Yes. Swimwear must be worn at all times. This is important for maintaining water quality and hygiene for all users.
❓ Is there a security bond?
Yes — a £100 cash bond is collected on delivery and returned when we collect the tub, provided there is no damage. The bond covers accidental damage only — wilful damage is charged separately.
❓ What if something goes wrong during my hire?
Contact us immediately via text or WhatsApp message. We’ll do our best to assist. Please do not attempt to repair or modify any part of the tub yourself.

📦 End of Hire & Collection

❓ What do I need to do at the end of my hire?
Leave the tub filled to the required level with water — do not drain it yourself. We drain and clean the tub on collection. Just ensure the access route is clear for us to remove it.
❓ What if I want to extend my hire?
Contact us as early as possible. Extensions are subject to availability and our schedule. Additional nights are charged at £20 per night.
❓ What happens if there’s damage to the tub?
Minor accidental damage is covered by the £100 bond. If damage exceeds the bond, you’ll be responsible for the additional cost. We assess this at collection. We’re reasonable people — just let us know if something happens during your hire.

📋 Booking & Payment

❓ How do I book?
  1. Check the tub specs and access requirements above
  2. Submit the Hire Request Form
  3. We’ll confirm availability and delivery details
  4. Pay via the secure payment link we send you — by card (Visa, Mastercard, Amex, Apple Pay, Google Pay) or bank transfer.
❓ How far in advance do I need to book?
We require bookings to be completed no later than 7 days before your requested delivery date. For busy periods (especially Christmas and New Year), booking as early as possible is advised to avoid disappointment.
❓ Is payment refundable?
No — payment is non-refundable. Please make sure you have confirmed your access measurements and dates before making payment. Your hire is secured once payment has been received and the hire form has been submitted and confirmed—both are required.
❓ Are there minimum hire lengths?
Standard minimum hire is 4 nights. The Christmas and New Year periods require a minimum of 7 nights each.

Ready to Book?

Still have a question? Drop us a WhatsApp — we're happy to help.